What's OfficeLook 2.0?
OfficeLook 2.0 is a call management software package  designed to enhance the UCD and CDR capabilities of the HiPath 3000 communication platform. OfficeLook 2.0 tracks incoming and outgoing calls, making it quick and easy to monitor the call volumes of your business. Combined with the HiPath 3000's robust UCD functionality, OfficeLook provides "at a glance" real time status of employee availability and telephone activity.
Key Benefits
- Get real-time information on calling activity with an easy-to-use call management system
- Use real time reporting to improve call-handling efficiency, reduce unnecessary paging to unavailable employees and monitor the activity of office personnel
- Use historical reporting to enable supervisory review of incoming and out going calls on a daily, weekly, monthly, or random basis
Choices
- Operate as a single PC or across a network using TCP/IP
- Get real-time and historical reporting for improved business intelligence
- Support up to 60 work groups with up to a total of 150 active agents per system
Evolution
- Get an easy to install solution that requires minimal training
- Get real-time information to improve customer service as your business grows
- Scale to support up to 150 active agents
Value
- Get real time reporting to improve call-handling efficiency, reduce unnecessary paging to unavailable employees and monitor the activity of office personnel
- Get historical reporting to enable supervisory review of incoming and out going calls on a daily, weekly, monthly, or random basis
Use color-coded agent status display for real-time information on al calling activity by individual or by department. Supervisors and administrators immediately know who's in, out or on the phone or away from their desks
Features
- Simple, flexible, and easy to administrate call management system
- Supports as many as 60 work groups, with up to a total of 150 active agents per system
- Operates on a single PC or across a network using TCP/IP
- Color-coded, Agent Status Display provides real-time information on all calling activity by individual or by department. Supervisors and administrators immediately know who's in, out, on the phone or away from their desk
- Real Time and Historical reporting
- Identify and eliminate unauthorized telephone abuse
- A cost effective tool to improve customer service and maximize employee productivity
» Call today for more details: 478-738-9849 or Toll Free 1-800-872-5203 «
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CompuNet, Inc.
Corporate Headquarters
337 Third Street
Macon, GA 31201
478-738-9849
1-800-872-5203
Fax: 478-738-9068
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CompuNet, Inc.
Atlanta Office
4485 Lawrenceville Hwy
Suite 203
Lilburn, GA 30048
678-533-0220 ·
Fax: 678-533-0202 |
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